In a refreshingly sincere and straightforward email Martin reassured me of his personal commitment to the cause of accessibility and literacy. He informed me that the “Dyslexic Duncan” issue two years ago was caused by an employee acting on their own accord, against company policy, and that Texthelp acted swiftly and decisively immediately following the incident. He also told me that the news item – erroneously claiming that
Texthelp is recommended in PAS 78 for their text-to-speech software product Browsealoud – has since been removed and procedures have been put in place to avoid such mistakes in future.
I would like to thank Martin for his candid response and for addressing the issue so quickly.
- #1 On May 29th, 2006 9:11 am Trails replied:
Can we see the reply?
- #2 On May 30th, 2006 6:32 am Patrick H. Lauke replied:
As the reply was a mixture of personal, confidential and non-confidential material, I’m afraid not. You may have to just take my word for it :)
- #3 On June 1st, 2006 7:31 am Robert Wellock replied:
Yes, false marketing is a crime and its nice we get to the bottom of these issues.
- #4 On June 6th, 2006 1:13 am rodolfo replied:
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